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No. 03 · The observatory
Field service and maintenance (EAM/CMMS)
San Diego runs six siloed CMMS tools. Consolidation is scoped, not done.
- Status
- Open
- Rank
- 31 of 35 in the atlas
- Scored
- 2026-10-05
- Report
- Back to the study
- Rank
- 31 of 35, published score 45.0
- Scoring date
- 2026-10-05, reported 2026-10-09
- Buyable
- $2.3B buyable midpoint, $1.8B to $3.5B recorded legacy spend
- Factors
- size 3, pain 3.5, AI fit 3, lock-in 2.5, crowding 5
- Coverage
- none recorded; AI-native challenger recorded
Field service and maintenance (EAM/CMMS)
Ranked 31 of 35 at 45 out of 100.
Enterprise asset management and maintenance software for asset-intensive operations.
What the evidence says
The checked evidence corroborates bounded maintenance pain. San Diego’s own contract records six mature but unintegrated CMMS tools. A consolidated SAP EAM is the stated scope, not a completed migration. A vendor account adds one stalled in-house predictive-maintenance build.
Sources:
- City of San Diego
- Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian
Providers
The card checked three incumbents: IBM Maximo, IFS and Octave. IBM reports Maximo deployed in 99 countries on an undated infographic. IFS reports 2,300-plus Ultimo customers and a vendor-attributed analyst rank. Octave reports 14,000 customers portfolio-wide. The figures are incommensurable. No ranking is supported.
Tractian is the recorded challenger. Its vendor release reports sensors at over 1,000 industrial plants. The AI-native label is vendor-attributed.
Sources:
- Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian
- Machine Failure Detection, Powered by AI
- WW912387USEN03 _ver-operations
- Enterprise Asset Management Software Solutions | IFS
- IFS Ultimo Enterprise Asset Management (EAM) Software
- Portfolio Overview
- Mission-critical software for actionable intelligence | Octave
The pain
San Diego’s tools are capable but siloed. EMPAC, SWIM and four more remain unconnected to other city systems.
Johnson Controls tried building predictive maintenance internally. Its maintenance manager described the result as a mess of data.
Sources:
- City of San Diego
- Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian
Events
San Diego’s contract scopes a consolidated SAP EAM. It documents an integration gap, not a completed consolidation.
Tractian’s release narrates Johnson Controls’ stalled internal build. The outcome is attributed, not adjudicated.
Sources:
- City of San Diego
- Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian
Limits
Both anecdotes are single-organisation accounts. San Diego’s document records scope, not delay or failure. The Johnson Controls account is vendor-hosted testimony.
Sources:
- WW912387USEN03 _ver-operations
- Enterprise Asset Management Software Solutions | IFS
- IFS Ultimo Enterprise Asset Management (EAM) Software
- Mission-critical software for actionable intelligence | Octave
- Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian
- Machine Failure Detection, Powered by AI
- City of San Diego
In their words
not integrated with the other business applications
Source: City of San Diego procurement document author, undated
a mess of data
Source: Luis Moncada, Maintenance Manager, Johnson Controls, 2023-08-07
Relevant workflows
6 recorded openings. A missing mapped round is a coverage gap, not an empty field.
| Workflow | Index | Labour | AI use | Core | Mapped |
|---|---|---|---|---|---|
| Service request intake, triage and work order creation field-service-maintenance:intake_triage | 320 | $51.7B | 43% | non-core | 3 |
| On-site diagnosis, repair and work order close-out field-service-maintenance:execution_closeout | 195 | $91.8B | 0% | non-core | 2 |
| Dispatch and daily crew scheduling field-service-maintenance:dispatch_scheduling | 126 | $13.4B | 14% | non-core | 3 |
| MRO parts, storeroom inventory and procurement field-service-maintenance:parts_inventory | -310 | $26.1B | 10% | touches core | 0 |
| Asset register, inspection and compliance records field-service-maintenance:asset_records_compliance | -441 | $15.5B | 26% | touches core | 3 |
| Preventive and predictive maintenance planning field-service-maintenance:pm_planning | -497 | $23.7B | 11% | touches core | 4 |
Recorded providers
Provider claims carry their recorded kind and citations. Undisclosed figures stay undisclosed.
| Provider | Products | Parent | Claims |
|---|---|---|---|
| IBM | IBM Maximo | unknown | cl-fsm-ibm-rel (inference) source cl-fsm-ibm-inc (inference) source cl-fsm-ibm-m1 (observation) source |
| IFS | IFS Cloud EAM, IFS Ultimo EAM | unknown | cl-fsm-ifs-m1 (observation) source cl-fsm-ifs-m2 (observation) source cl-fsm-ifs-m3 (observation) source |
| Octave Intelligence plc | Attune EAM | unknown | cl-fsm-octave-m1 (observation) source |
Recorded inputs
Raw scored inputs exactly as frozen. Values and units keep their recorded definitions.
| Factor | Input | Value | Count | Score |
|---|---|---|---|---|
| pain | keep_alive_share | 0.6176470588235294 | 34 | 4 |
| pain | backend_failure_share | unavailable | 6 | unavailable |
| pain | app_rating_inverted | 4.2465325 | 4 | 2 |
| pain | failed_rate | 0.6666666666666666 | 9 | 5 |
| pain | s3_grade | weak | 1 | 3 |
| pain | mean | 3.5 | unavailable | 3.5 |
| lockin | award_duration_months | 12 | 43 | 1 |
| lockin | noncompetitive_share | 0.05357142857142857 | 56 | 3 |
| lockin | replacement_duration_months | 94 | 7 | 5 |
| lockin | regulator_approval | 1 | 1 | |
| lockin | mean | 2.5 | unavailable | 2.5 |
| crowding | ai_native_traction | 5 | 5 | 5 |
| crowding | funding_per_billion | 209081373.67141658 | 15 | 5 |
| crowding | yc_2024_plus | 34 | 34 | 5 |
| crowding | mean | 5 | unavailable | 5 |
| size | users_midpoint | 27608 | unavailable | unavailable |
| size | buyers_mid | 2893037 | unavailable | unavailable |
| size | midpoint | 2474873734.1529164 | unavailable | unavailable |
| ai_fit | mean | 2.9840909090909093 | 12 | 3 |
| ai_fit | unanswered | unavailable | 0 | unavailable |
Recorded sources
39 recorded citations. Each link lands on the sources catalogue.
| Source | Locator |
|---|---|
| WW912387USEN03 _ver-operations | captured P0 lines L75-L77 (Maximo enterprise asset management solutions) and L84-L93 (preventive, condition and predictive maintenance bullets) |
| WW912387USEN03 _ver-operations | captured P0 lines L12-L16 (deployment footprint; market-leader-since-1996 claim) and L46-L50 (infrastructure leaders) |
| WW912387USEN03 _ver-operations | captured P0 lines L12-L14 (deployed in 99 countries and on all 7 continents) |
| Enterprise Asset Management Software Solutions | IFS | captured lines L8-L13 (EAM offering naming IFS Cloud EAM and IFS Ultimo) |
| IFS Ultimo Enterprise Asset Management (EAM) Software | captured lines L8-L13 (Ultimo EAM focus on maintenance, safety, technical/fleet/medical assets) |
| Enterprise Asset Management Software Solutions | IFS | captured lines L13 (product suite) and L41-L43 (2024 #1 EAM market-share claim) |
| IFS Ultimo Enterprise Asset Management (EAM) Software | captured lines L68-L70 (2,300+ customers in 40+ countries) and L110-L112 (2023 share claim) |
| IFS Ultimo Enterprise Asset Management (EAM) Software | captured lines L68-L70 (more than 2,300 customers in over 40 countries) |
| Enterprise Asset Management Software Solutions | IFS | captured lines L41-L43 (IFS ranked #1 for EAM Market Share, Gartner Market Share: Enterprise Software, Worldwide, 2024) |
| IFS Ultimo Enterprise Asset Management (EAM) Software | captured lines L110-L112 (ranked #1, 20.3% share, third consecutive year) |
| Mission-critical software for actionable intelligence | Octave | captured lines L183-L184 (Attune APM and Attune EAM product listing) |
| Portfolio Overview | captured P1 lines L191-L194 (as-of label), L196-L211 (Operate pillar; Octave Attune formerly HxGN EAM / HxGN APM) and L231-L232 (Attune EAM | HxGN EAM product row) |
| Mission-critical software for actionable intelligence | Octave | captured lines L76-L78 (EAM/APM analyst recognitions), L97-L99 (14K customers across 180 countries) and L183-L184 (Attune EAM listing) |
| Portfolio Overview | captured P1 lines L209-L211 and L231-L232 (Attune EAM formerly HxGN EAM mapping) |
| Mission-critical software for actionable intelligence | Octave | captured lines L97-L99 (14K customers across 180 countries) |
| Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian | captured lines L38 (separate 'Updated Jul 28, 2026' label) and L46-L50 (August 7, 2023 dateline; over 1,000 industrial plants; named customers) |
| Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian | captured lines L48-L53 (industrial operations platform and sensors; AI identifies machine problems and suggests preventive actions; human-in-the-loop feedback) |
| Machine Failure Detection, Powered by AI | captured lines L16-L35 (signals to failure modes, historical benchmarking, ranked alerts, guided action) and L134-L138 (supervised expert validation) |
| Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian | captured line L38 (Updated Jul 28, 2026) |
| Machine Failure Detection, Powered by AI | captured failure-detection solution page, accessed 2026-10-06 |
| WW912387USEN03 _ver-operations | captured P0 lines L12-L16 (deployment footprint) and L75-L77 (Maximo EAM solutions) |
| Enterprise Asset Management Software Solutions | IFS | captured lines L13 (IFS Cloud EAM, IFS Ultimo) and L41-L43 (vendor-attributed 2024 #1 EAM market-share rank) |
| Mission-critical software for actionable intelligence | Octave | captured lines L76-L78 (EAM/APM analyst recognitions) and L97-L99 (14K customers across 180 countries) |
| WW912387USEN03 _ver-operations | captured P0 lines L12-L14 (99 countries deployment) |
| Enterprise Asset Management Software Solutions | IFS | captured lines L41-L43 (2024 #1 EAM rank claim) |
| IFS Ultimo Enterprise Asset Management (EAM) Software | captured lines L68-L70 (2,300+ Ultimo customers) and L110-L112 (2023 20.3% share claim) |
| Agreement Between the City of San Diego and Deloitte Consulting for Enterprise Asset Management (EAM) Project - Systems Integrator Consultant Services (Contract H166584) | extracted text lines 2072-2091 (section 3.7.1 Maintenance Operations; printed Exhibit A pages 14-15 of 54) |
| Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian | captured lines L55-L56 (Luis Moncada quotation) and L50 (named customer base) |
| Agreement Between the City of San Diego and Deloitte Consulting for Enterprise Asset Management (EAM) Project - Systems Integrator Consultant Services (Contract H166584) | extracted text lines 2070-2091 (3.7.1 Maintenance Operations) |
| Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian | captured lines L46-L56 (release body: dateline, adoption, Moncada quotation) |
| Agreement Between the City of San Diego and Deloitte Consulting for Enterprise Asset Management (EAM) Project - Systems Integrator Consultant Services (Contract H166584) | extracted text lines 324-328 and 429-442 (2016-2018 contract/planning term: Agreement effective through completion or June 30, 2018; fee schedule years) and 2070-2091 (3.7.1 Maintenance Operations; printed Exhibit A pages 14-15 of 54; PDF extraction page index 48) |
| Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian | captured lines L38 (separate 'Updated Jul 28, 2026' label) and L46-L56 (dateline, adoption claims, Moncada quotation) |
| Agreement Between the City of San Diego and Deloitte Consulting for Enterprise Asset Management (EAM) Project - Systems Integrator Consultant Services (Contract H166584) | |
| Tractian's new $45M Series B Funding Boosts AI-driven Maintenance Operations | Tractian | |
| WW912387USEN03 _ver-operations | |
| IFS Ultimo Enterprise Asset Management (EAM) Software | |
| Enterprise Asset Management Software Solutions | IFS | |
| Portfolio Overview | |
| Mission-critical software for actionable intelligence | Octave |
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